Refund policy
Return & Exchange and Cancellation Policy
At Biased Black, every piece we create reflects our commitment to precision, quality, and transparency.
We design exclusively in black — a colour that defines our identity and purpose.
To maintain our high standards and ensure fair practices, please review our Return / Exchange Policy carefully before placing your order.
1. Return & Exchange Options
We do not offer return or exchange for any reason. Every sale would be considered final.
2. Contact
Email support@biasedblack.com within 3 days with order details.
3. RTO (Return To Origin)
In the event of a Return to Origin (RTO) due to customer non-availability, refusal, incorrect address, or failure to accept delivery:
- Amount paid will be forfeited.
This charge is strictly applied to recover shipping and handling losses incurred on failed deliveries.
4. Cancellation Policy
Orders can be cancelled free of cost within 24 hours of being placed.
If a cancellation request is made after 24 hours, a $69 cancellation fee will be deducted from the refund.
This charge covers packing costs and the payment already made to the delivery partner to book the shipment for your order.
5. Final Note
By placing an order with Biased Black, you acknowledge and agree to this Return & Exchange Policy.
Our goal is to deliver transparency, not surprises — and our policies reflect that commitment.
